Terms & Conditions
Contact Us
You can contact us by calling 0131 225 1422 or emailing solutions@theskinspaedinburgh.co.uk.
Telephone Answering is available (excluding bank holidays)
Monday - Friday 8.30 am – 5 pm
For appointments booked on Saturday, reception is closed. Please arrive at your appointment time, and your therapist will meet you at the main door.
Book / Reschedule / Cancel Appointments
To book an appointment, you can use the online diary, email or telephone.
For new clients and clients paying for each appointment, a £30.00 booking deposit will be taken to secure your appointment. This will be deducted from the total cost of your appointment in the clinic. The booking deposit is non-returnable unless a minimum of 48 hours’ notice is given to cancel or move the appointment.
For clients who have pre-paid for a course of treatments or using gift vouchers, 48 hours’ notice is required to move or cancel the appointment, or treatment will be deducted from the course, and gift vouchers will be forfeited.
Arrival
Please arrive on time. If you are running late, please let us know as soon as possible. If you are late for the appointment, the treatment time may be reduced, or we will try to find another appointment later in the day. If this is impossible, you will need to book another appointment. The booking deposit will not be refunded or transferred to the next appointment.
Age Restrictions
You must be 18 or over to receive Laser/IPL treatments with us. We can treat under 18’s for wart/verruca removal with Cryotherapy. The Parent/guardian must be present for consultation and all treatments and sign consent forms.
Client Questionnaire and Health Conditions
All new clients will be requested to complete client record cards. Please advise us of any health conditions, allergies, or injuries which may affect us in carrying out your treatment.
It’s your responsibility to let us know of any changes in your circumstances before your treatment goes ahead. Before your treatment, we will advise you of any preparation required, such as shaving, removing make-up and avoiding sun exposure/ applying fake tan. If you arrive at your appointment and it’s unsafe to continue with the treatment, then the cancellation fee applies.
Refund Policy - Services
We do not offer refunds on any treatment you have pre-paid for, already received, or on treatment courses. Treatment courses can be purchased at a discounted rate, and this must be paid for in full at the consultation or the first appointment. Refunds are only authorised in exceptional circumstances, such as long-term illness or undergoing medical treatment. A medical certificate must confirm this. For a refund, you will be charged the price per treatment for each treatment you’ve used from the course, and the remainder will be refunded.
Gift Vouchers
Gift vouchers are valid for one year and can be purchased in the clinic or online for monetary value or specific treatments.
Monetary gift vouchers can be used in the clinic or to purchase products online. To use online, please insert the alphanumerical code found on the top right-hand corner of the voucher into the promotional code box when making payment. If you place an order under the value of the voucher, no refund will be given.
Delivery
We offer free delivery on all products and gift vouchers purchased online and aim to dispatch all orders within 24 to 48 hours.
Orders will be sent by Royal Mail tracked, and a signature maybe required.
Order Cancellation
If you wish to cancel an order you have placed, you must contact us immediately.
If the items have been dispatched, you will be responsible for returning the items in the original packaging, unopened and in a resalable condition. You will be responsible for the cost of returning the items. When we receive the items, a refund will be authorised within seven working days.
If the items have not been dispatched, your order will be cancelled, and a refund issued.
Returns / Refunds / Exchanges - Online Shop
To be eligible for a return, your item must be unused, in the same condition that you received it, and it must be in the original packaging with factory seals intact.
You cannot return an item if the product has been opened or used.
Product returns are eligible for a refund or exchange.
Please contact us within seven working days of receiving the items.
You will not be entitled to a refund for the cost you incur in returning the item to us.
If the item you purchased was faulty or did not work correctly, or you think the item was not as described, please contact us.
Once your return is received and inspected, we will contact you to let you know whether your refund will be processed. We will credit your original method of payment within seven working days.
Privacy Policy
We are committed to ensuring that your privacy is always protected. Any information that you provide will be handled in accordance with this privacy policy.
We may collect the following information about you: Your Name, Email Address, Telephone Number, and Postal addresses that you provide.
This information will be taken from you when you purchase through our online store, make contact with us, or book an appointment. We use this information for the following reasons: Process any orders you make through our e-commerce shop, market our products and services to you and send appointment reminders. We do not store credit card details, nor do we share customer details with any 3rd parties. We are committed to ensuring that the data you provide is handled securely and have put in place suitable physical, electronic and managerial processes to safeguard your information.
